Client Complaints Procedure

Any client unhappy with our service has the right to lodge a complaint. We promise to treat and investigate all complaints fairly and in a timely fashion.

Should you have a complaint you can raise it with the partner responsible for the relevant matter. If you still feel that the response of the partner responsible for the matter is inadequate, you can write to the Managing Partner of our London office Massimiliano Giuseppe Danusso, 30 Cannon Street, London EC4M 5XH.

If you are not satisfied with our final response, you can access the redress policy of the Legal Ombudsman (Le0)

  • within six months of our final response to your complaint;
  • no more than six years from the date of act/omission; or
  • no more than three years from when you should reasonably have known there was cause for complaint.

This can be done by telephone at 0300 555 0333, by email at or by post at PO Box 6806, Wolverhampton WV1 9WJ.

Le0 will only consider your complaint if, at the time it was raised with us, you were under certain circumstances (please see; please be aware that LeO can dismiss your complaint in case of acts or omissions outside of England and Wales when the circumstances lack sufficient connection with these areas.

If your complaint relates to billing, you may also be able to apply to court for an assessment of such, under Part III of the Solicitors Act 1974.

If you do not wish to submit your complaint directly to us, you may be able to submit your complaint via the European Commission’s ODR platform.

Also, should you have concerns about our behaviour you can raise these directly with the SRA.  Further information is available here.